Instructions for cancellation


Right to cancel

You have the right to cancel this contract with 14 days without giving any reason. The cancellation period will expire 14 days from the day of the contract or 14 days after you receive the goods whichever is the later. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but you do not have to. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your right to cancel before the cancellation period has expired.


Effects of the right to cancel

If you cancel this contract, we will reimburse to you all payments received from you.

We may make a deduction from the reimbursement for loss of any goods supplied if the loss is the result of unnecessary handling by you.

We may make the reimbursement without undue delay and no later than  


a) 14 days after the day we receive the goods from you or

b) 14 days after you provide evidence that you have returned the goods to us or

c) If no goods were supplied, 14 days after we have been notified of your decision to cancel.


We will make the reimbursement via the same means as the method by which you paid unless you agree to another method. In any case, there will be no fee payable for the reimbursement.


If you have received the goods and they cannot normally be returned by post we will collect the goods. If the service has begun during the cancellation period at your express request and then you choose to cancel, you will be liable to pay a reasonable sum for the service supplied to date.

If any refund is payable and goods supplied to you have been rendered so that they will be diminished in value then you will be liable for the difference between the value of those goods when supplied and the amount that they are now worth.


Model Cancellation Form

To Evergreen Conservation Group Ltd, Milton Park Innovation Centre, 99 Park Drive, Milton Park, Oxfordshire, OX14 4RY 0800 009 6625,

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*]

Ordered on  [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),



[*] Delete as appropriate

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